05 / Working with us
Bring the portfolio.
Start with the question.
A useful first conversation identifies what your team needs to review, where the information comes from and what remains difficult today. From there, define the relevant platform and delivery scope.
Start here
Show us the reporting question
Describe the portfolio, who manages the properties and the report or decision your team is working toward. Identify the question that took the most follow-up in the last review. Agree the permitted handling of any documents before sharing them.
The investment
Explain the context
Bring the purpose of the review and the plan it relates to. Identify the intended audience, the reporting period and the assumptions that matter. This gives the operating information a clear use in the investment team's work.
The sources
Confirm coverage and access
Work through the manager roster, source environments and available packages. Agree the fields, reporting definitions and refresh expectations. Keep access dependencies, missing inputs and source limitations visible while the scope is being defined.
Your account
Agree responsibilities
Confirm the applicable plan, available capabilities and any eligible account support. Define who handles mapping questions, corrections and reporting acceptance. A named CREx operator works within the shared capacity and coverage set in the agreement.
The review
Follow the evidence
Use a representative source and reporting question to evaluate the proposed output. Keep the source version and unresolved items with the review. Your team accepts the treatment and decides what to do next.
As needs change
Keep the scope current
A new property manager or reporting requirement can change the work. Agree the effect on source coverage and delivery before adding it. Discuss a separate Consulting project when the requirement calls for bespoke work.